Terms of service

OVERVIEW

Welcome to MarkDown Closet! These Terms of Service ("Terms") govern your use of our online fashion store operated by MarkDown Closet ("we," "us," or "our"). By accessing or using our website and services, you agree to be bound by these Terms and our Privacy Policy.

For Indian customers, these Terms comply with the Consumer Protection Act, 2019, the Information Technology Act, 2000, and applicable e-commerce guidelines.

SECTION 1 - ELIGIBILITY AND ACCOUNT

You must be at least 18 years old to use our Services. If you are under 18, you may only use our Services with the involvement of a parent or guardian.

When creating an account or making purchases, you agree to:
• Provide accurate, current, and complete information
• Maintain the security of your account credentials
• Accept responsibility for all activities under your account
• Not transfer your account to another person

SECTION 2 - OUR PRODUCTS

We strive to display our fashion products as accurately as possible. However:
• Product colours and appearance may vary due to device settings and lighting
• We cannot guarantee products will exactly match your expectations
• Product descriptions may be updated without notice
• We reserve the right to limit quantities or discontinue products
• Size charts and measurements are provided as guidance

SECTION 3 - ORDERS AND ACCEPTANCE

When you place an order:
• You're making an offer to purchase at the listed price
• Orders are subject to acceptance by MarkDown Closet
• Payment must be processed before order confirmation
• Order cancellations may not be possible after acceptance
• We'll notify you of any order changes via email or phone

Your purchases are subject to our Return and Refund Policy. Orders are for personal use only, not for commercial resale.

SECTION 4 - PRICING AND PAYMENTS

All prices are listed in Indian Rupees (INR) and include applicable taxes unless otherwise stated. We accept:
• Credit/Debit cards
• UPI payments
• Net banking
• Digital wallets

Prices may change without notice. The price at checkout is final. You're responsible for all charges, including shipping and applicable taxes.

SECTION 5 - SHIPPING AND DELIVERY

We ship across India with estimated delivery times of 3-8 business days. Please note:
• Delivery times are estimates, not guarantees
• We're not liable for delays caused by carriers or external factors
• Risk of loss transfers to you upon delivery to the carrier
• Remote areas may have longer delivery times
• Additional charges may apply for certain locations

Detailed shipping information is available in our Shipping Policy.

SECTION 6 - RETURNS AND EXCHANGES

We want you to love your purchase! Our return policy includes:
• 7-day return window from delivery date
• Items must be unused, unwashed, and in original packaging
• Some items may be non-returnable (intimates, customised items)
• Return shipping may be at customer's expense unless item is defective

Full details are in our Return and Refund Policy.

SECTION 7 - INTELLECTUAL PROPERTY

All content on our website, including text, images, logos, and designs, is protected by copyright and trademark laws. You may not:
• Copy, reproduce, or distribute our content
• Use our trademarks without permission
• Create derivative works from our materials
• Use automated systems to access our site

SECTION 8 - USER CONDUCT

You agree not to:
• Use our services for unlawful purposes
• Interfere with website functionality
• Upload malicious code or content
• Impersonate others
• Violate others' privacy or rights
• Engage in fraudulent activities

Violations may result in account termination.

SECTION 9 - PRIVACY AND DATA PROTECTION

Your privacy is important to us. Our Privacy Policy explains how we collect, use, and protect your information in compliance with Indian data protection laws.

As we use Shopify's platform, some data processing is handled by Shopify. Please review both our Privacy Policy and Shopify's Privacy Policy.

SECTION 10 - LIMITATION OF LIABILITY

To the fullest extent permitted by Indian law:
• We provide our services "as is" without warranties
• We're not liable for indirect, incidental, or consequential damages
• Our liability is limited to the amount you paid for the specific product
• This doesn't affect your statutory consumer rights under Indian law

SECTION 11 - CONSUMER RIGHTS

As an Indian consumer, you have rights under the Consumer Protection Act, 2019, including:
• Right to safety and quality products
• Right to be informed about product details
• Right to choose and return defective products
• Right to seek redressal for grievances

These Terms don't limit your statutory consumer rights.

SECTION 12 - DISPUTE RESOLUTION

For any disputes:
1. Contact our customer service team first
2. If unresolved, disputes will be governed by Indian law
3. Courts in [Your City], India will have exclusive jurisdiction
4. You may also approach consumer forums as per Indian law

SECTION 13 - TERMINATION

We may terminate or suspend your account for violations of these Terms. Upon termination, your right to use our services ceases immediately.

SECTION 14 - CHANGES TO TERMS

We may update these Terms periodically. We'll notify you of material changes via email or website notice. Continued use after changes constitutes acceptance.

SECTION 15 - CONTACT INFORMATION

For questions about these Terms or our services:

MarkDown Closet
Email: help.markdowncloset@gmail.com
Website: www.markdowncloset.in
Business Hours: Monday-Saturday, 10 AM - 7 PM IST

For customer service and order inquiries, please email us or use our website contact form.

Last updated: [Current Date]

By using our services, you acknowledge that you've read and agree to these Terms of Service.